poko Terms & Conditions

1 Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below unless the context clearly requires otherwise:

• "Platform" refers to the poko website accessible at poko.today and all associated subdomains, mobile applications, and related services operated under the poko brand.
• "Player" / "You" / "User" refers to any individual who accesses, registers with, or uses the poko Platform for any purpose.
• "Account" refers to the registered user account created by a Player upon completing the poko registration process.
• "Balance" refers to the aggregate of funds deposited by a Player, plus any winnings and bonus credits credited to the Account, minus any withdrawals and wagers placed.
• "Bonus" refers to any promotional credit, free bet, free spin, cashback offer, reload bonus, or any other incentive offered by poko at its sole discretion.
• "Wager" / "Bet" refers to any real-money stake placed by a Player on any game, event, or outcome available through the poko Platform.
• "Restricted Jurisdiction" refers to any country or territory in which use of the poko Platform is prohibited by applicable law.
• "Applicable Law" refers to all laws, regulations, statutes, and ordinances applicable to the Player's jurisdiction of residence and to the operation of the poko Platform.
• "KYC" refers to the Know Your Customer identity verification process required by poko before certain account functions (including withdrawals above specified thresholds) are enabled.
• "Bangladesh Standard Time (BST)" refers to UTC+6, the standard time zone used by the poko Platform for all time-sensitive communications and records.

2 Acceptance of Terms

By accessing the poko Platform, creating an Account, making a deposit, or placing a Wager, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, including the poko Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms and Conditions apply to all Players regardless of how they access the Platform — whether via desktop browser, mobile browser, or any application made available by poko. Where poko makes services available through third-party channels or partner integrations, these terms remain applicable to the extent permitted by the nature of that integration.

poko reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, poko will notify registered Players via the email address associated with their Account and will publish the updated terms on the Platform with a revised "Last Updated" date. Continued use of the Platform following notification of changes constitutes acceptance of those changes. Players who do not accept amended terms must cease using the Platform immediately and may request account closure via the support team.

3 Eligibility

To register and use the poko Platform, a Player must satisfy all of the following eligibility criteria at all times:

• You must be at least 18 years of age. poko strictly prohibits access by minors. Any attempt by a person under the age of 18 to register, deposit, or wager on the Platform is a violation of these Terms and may result in permanent account closure and forfeiture of any associated funds.
• You must be a natural person (not a corporate entity, trust, or other legal structure) acting on your own behalf.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
• You must not be resident in, or accessing the Platform from, a Restricted Jurisdiction in which online gambling is prohibited by law.
• You must not be a current employee, contractor, agent, or close family member of an employee of poko, or of any game provider or service provider with a material relationship with poko.
• You must not have a previously suspended or permanently closed poko Account, unless poko has expressly reinstated your account access in writing.

poko reserves the right to request documentary evidence of eligibility at any time, including proof of age, proof of identity, and proof of address. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of any pending withdrawals pending verification.

4 Account Registration

Each Player is permitted to hold one (1) Account on the poko Platform. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held therein.

When registering, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, valid email address, and any other details requested in the registration form. You further agree to maintain and update this information promptly whenever it changes.

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. poko will never ask you to disclose your password via email, live chat, or any other communication channel. You must:

• Choose a strong, unique password that is not used on any other platform;
• Enable two-factor authentication (2FA) where available;
• Log out of your Account after each session, particularly on shared or public devices;
• Notify poko's support team immediately if you suspect any unauthorised access to your Account.

poko shall not be liable for any losses resulting from unauthorised access to an Account where the Player has failed to take reasonable precautions to secure their login credentials.

4.2 Account Verification (KYC)

poko may require Players to complete identity verification (KYC) at any stage, including prior to processing withdrawals above specified thresholds. Acceptable KYC documents include, but are not limited to, a government-issued national identity card (NID), passport, or driving licence, together with a recent utility bill or bank statement confirming the Player's residential address. Failure to complete KYC within the timeframe specified by poko may result in account suspension until verification is completed.

5 Deposits & Withdrawals

poko accepts deposits and processes withdrawals through a range of payment methods approved for use on the Platform, including bKash, Nagad, Rocket, Upay, and supported cryptocurrencies (including BTC and USDT TRC-20). The availability of specific payment methods may vary and is subject to change at poko's discretion.

5.1 Deposits

• The minimum deposit amount is ৳100 or the cryptocurrency equivalent, unless otherwise stated for a specific payment method.
• Deposits are credited to the Player's Account balance upon confirmed receipt of cleared funds. Processing times vary by payment method; mobile wallet deposits (bKash, Nagad, Rocket) are typically credited within minutes.
• Players must only deposit funds using payment methods registered in their own name. Third-party deposits are strictly prohibited and may result in account suspension and return of funds to the originating source.
• poko does not charge deposit fees, though Players should be aware that their payment provider may apply its own transaction charges.

5.2 Withdrawals

• Withdrawal requests are processed in the order received. Standard processing times are within 15 minutes for mobile wallet withdrawals during normal operating hours (BST, UTC+6).
• The minimum withdrawal amount is ৳200 or the cryptocurrency equivalent. Maximum withdrawal limits may apply per transaction, per day, and per week, as published in the poko help centre.
• Withdrawals will only be processed to the same payment method used for the most recent qualifying deposit, unless the Player has completed enhanced KYC verification permitting alternative withdrawal channels.
• poko reserves the right to carry out additional security and fraud checks before processing any withdrawal. These checks may delay withdrawal processing by up to 48 hours in exceptional circumstances.
• Any winnings derived from Bonus funds are subject to the applicable wagering requirements set out in Section 6 before withdrawal is permitted.

6 Bonuses & Promotions

poko offers a range of bonuses and promotional offers to eligible Players from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual offer, which supplement and form part of these Terms and Conditions. In the event of a conflict between a bonus-specific term and these general Terms, the bonus-specific term shall prevail in respect of that offer.

6.1 Wagering Requirements

Unless otherwise specified in the applicable bonus terms, all bonus funds credited to a Player's Account are subject to a wagering requirement. The wagering requirement specifies the total amount that must be staked using the bonus funds (or the combined bonus and deposit amount, as applicable) before any winnings derived from the bonus may be withdrawn. Wagering requirements and eligible games for contribution are detailed in each individual promotion's terms.

6.2 Bonus Abuse

Any Player found to be abusing poko's bonus system — including but not limited to creating multiple accounts to claim the same promotion, using automated betting strategies to fulfil wagering requirements with minimal risk, or misrepresenting eligibility — will have their bonus and any associated winnings forfeited and their Account suspended. poko reserves the right to determine what constitutes bonus abuse at its reasonable discretion.

6.3 Bonus Expiry

Bonus funds that are not used within the validity period stated in the applicable promotion terms will expire automatically and be removed from the Player's Account balance. Expired bonuses cannot be reinstated under any circumstances.

7 Gameplay Rules

All games available on the poko Platform are provided by third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Each game is governed by its own rules as implemented by the respective provider. In the event of any technical malfunction or dispute relating to a specific game, the records held by the game provider's server shall be the definitive source of truth.

poko does not guarantee that all games will be available at all times. Games may be temporarily unavailable due to scheduled maintenance, technical issues, or provider-side outages. poko shall not be liable for any inconvenience or financial loss arising from temporary game unavailability.

Any wager placed and accepted by the Platform prior to a malfunction shall be deemed valid. Wagers placed after the onset of a malfunction may be voided at poko's discretion. In the event of a void, the original stake amount will be returned to the Player's Account balance.

7.1 Sports Betting

Sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports — are subject to the specific rules of each market as displayed on the Platform. poko reserves the right to void any bet placed on an event that is subsequently cancelled, postponed, or significantly altered from the conditions under which the bet was accepted. Live in-play betting markets may be suspended at any time at poko's discretion.

8 Prohibited Conduct

The following conduct is strictly prohibited on the poko Platform. Any Player found to have engaged in prohibited conduct will be subject to immediate account suspension, permanent closure, and forfeiture of any balances held in the Account:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point;
• Attempting to access the Platform from a Restricted Jurisdiction;
• Using automated software, bots, scripts, or any other artificial means to interact with games, place wagers, or circumvent security measures;
• Engaging in collusion with other Players to gain an unfair advantage;
• Exploiting software errors, glitches, or loopholes in any game or Platform feature;
• Money laundering, or using the Platform for any purpose related to fraud, financial crime, or the financing of illegal activities;
• Chargebacks or reversal of deposits after wagering activity has taken place;
• Creating or operating multiple accounts (whether individually or in coordination with others) to abuse promotions;
• Harassing, threatening, or abusing poko staff or other Players through any communication channel.

poko actively monitors Player activity for indicators of prohibited conduct and cooperates fully with law enforcement and financial institutions where required by Applicable Law.

9 Responsible Gaming

poko is committed to promoting safe and responsible gambling. The Platform provides a suite of responsible gaming tools accessible from every registered Account, including deposit limits, session time reminders, voluntary cool-off periods, and self-exclusion. Players are encouraged to use these tools proactively to manage their gambling activity.

If you believe that your gambling is becoming a problem, or if you are concerned about another person's gambling behaviour, please visit the poko Responsible Gaming page for detailed guidance, self-assessment resources, and information on how to contact our support team for immediate assistance.

10 Privacy & Data Protection

poko collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at poko.today/privacy-policy and is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

poko implements industry-standard technical and organisational measures to protect Player data, including 256-bit SSL encryption for all data in transit and secure storage of data at rest. However, no system is entirely immune to security risks, and poko cannot guarantee the absolute security of data transmitted over the internet.

poko will not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent. Data may be shared with third-party service providers who process data on poko's behalf (including payment processors and game providers) strictly for the purposes of delivering services to you, and only under contractual obligations of confidentiality and data protection.

11 Intellectual Property

All content on the poko Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the compilation and arrangement thereof — is the property of poko or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. You must not:

• Copy, reproduce, distribute, publish, or create derivative works from any Platform content without poko's prior written consent;
• Reverse-engineer, decompile, or disassemble any software or code forming part of the Platform;
• Remove or alter any copyright, trademark, or other proprietary notices from Platform content;
• Use the poko brand, name, or logo in any manner that suggests endorsement or affiliation without express written permission.

Third-party trademarks and game branding (including those of Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remain the property of their respective owners.

12 Limitation of Liability

To the fullest extent permitted by Applicable Law, poko's total cumulative liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

poko shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Platform, even if poko has been advised of the possibility of such damages.

poko provides the Platform on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. poko does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

13 Account Suspension & Termination

poko reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions;
• Engagement in prohibited conduct as described in Section 8;
• Failure to complete required KYC verification within the specified timeframe;
• Receipt of a court order, regulatory directive, or law enforcement request;
• Reasonable suspicion of fraudulent, collusive, or criminal activity;
• Determination that continued operation of the Account poses a risk to the integrity of the Platform or to other Players.

Upon permanent closure of an Account for reasons other than Player-initiated voluntary closure, poko will conduct a review of the Account balance. Any balance found to be legitimately owed to the Player (i.e., not subject to forfeiture under these Terms) will be returned to the Player via the most recently used eligible payment method, subject to completion of KYC requirements.

A Player may request voluntary account closure at any time by contacting the poko support team. Voluntary closure does not affect any outstanding wagering requirements or pending bonus conditions.

14 Amendments to These Terms

poko reserves the right to modify, update, or replace these Terms and Conditions at any time. Any changes will become effective upon publication of the updated terms on the Platform, accompanied by an updated "Last Updated" date at the top of this document.

For material changes — those that substantially affect Players' rights or obligations — poko will provide advance notice of no less than seven (7) days via the email address registered to the Player's Account, where reasonably practicable. For minor clarifications or corrections that do not substantively alter Player rights, changes may take effect immediately upon publication.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must immediately cease using the Platform and may request voluntary account closure by contacting support at [email protected].

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the poko Platform, please contact the poko support team using the details below. All times refer to Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the poko Platform
• Response Time: Live chat responses within 5 minutes; email responses within 24 hours

poko is committed to resolving Player complaints fairly and promptly. If your complaint cannot be resolved through the standard support process, you may escalate the matter by requesting a formal review, which will be handled by a senior member of the poko team within 5 business days.