Your privacy matters to poko. This document explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
poko ("we", "us", "our") is committed to protecting and respecting the privacy of every person who accesses or uses the poko platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by poko.
We understand that privacy is a fundamental right. The information you share with poko — whether during account registration, during the course of gameplay, or through your use of our payment and support services — is treated with the highest standards of care, confidentiality, and security. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.
This policy is written in plain English so that it is accessible and understandable to all players on the poko platform, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh. Where technical or legal language is unavoidable, we provide clear explanations alongside it.
For the purposes of applicable data protection law, poko acts as the data controller in respect of personal data collected through the platform. As data controller, poko determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about how poko processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this policy, you may contact the poko Data Privacy team using the contact details set out in Section 15.
poko collects and processes the following categories of personal data in connection with the operation of the platform and the provision of services to Players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, withdrawal verification |
| Financial Data | bKash/Nagad/Rocket wallet numbers, transaction history, deposit and withdrawal amounts | Payment processing, fraud prevention, regulatory compliance |
| Technical Data | IP address, browser type and version, device type, operating system, time zone | Security, platform optimisation, geo-restriction enforcement |
| Usage Data | Pages visited, games played, session duration, bet history, login timestamps | Platform improvement, responsible gaming monitoring, fraud detection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Promotion opt-ins, preferred contact channels, bonus participation history | Personalised promotional communications (where consented) |
poko does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by law (for example, certain AML regulations may require additional identity documentation).
poko collects personal data through several means, depending on how you interact with the platform:
When you register for a poko account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional communication, you provide data to us directly. This is the primary source of identity, contact, and financial data held by poko.
As you navigate and use the poko platform, we automatically collect technical and usage data through cookies, server logs, pixel tags, and similar tracking technologies. This data is collected without any action required from you and helps us maintain platform security, optimise performance, and monitor for suspicious activity. Please refer to Section 10 for a full explanation of our cookie practices.
In certain circumstances, poko may receive data about you from third-party sources, including:
poko uses the personal data we hold about you for the following purposes, always ensuring that a valid lawful basis exists for each use (see Section 6):
Every instance of personal data processing carried out by poko rests on one of the following lawful bases:
poko does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances and always under strict contractual safeguards:
poko engages carefully vetted third-party service providers who process data on our behalf in order to deliver platform services. These include payment processing partners (bKash, Nagad, Rocket, Upay, cryptocurrency processors), KYC and identity verification providers, cloud hosting and data storage providers, live chat support software providers, and game streaming infrastructure providers. All such providers are bound by contractual data processing agreements that restrict their use of your data to the purposes specified by poko.
When you play games powered by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain technical and gameplay data (such as session identifiers, wager amounts, and game outcomes) is transmitted to and processed by those providers' systems. This processing is necessary to deliver the game service and resolve any technical disputes.
poko may disclose personal data to government authorities, regulators, law enforcement agencies, or courts where required by law or where poko believes, in good faith, that such disclosure is necessary to protect the rights, property, or safety of poko, its Players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of poko's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller via the email address registered to your poko account, with reasonable advance notice.
poko retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Once the applicable retention period has elapsed and there is no other legal basis for continued processing, poko will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
poko takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
While poko applies industry-standard security practices, no digital system can guarantee absolute immunity from security incidents. Players are encouraged to protect their own accounts by using strong, unique passwords and by enabling 2FA where available. You should contact the poko support team immediately if you suspect that your account has been compromised.
poko uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate the platform, improve user experience, and support security functions. A cookie is a small text file placed on your device by a website server; it cannot execute programs or deliver viruses.
You can manage or disable non-essential cookies through your browser settings. Instructions for doing so are available in your browser's help documentation. Please note that disabling certain categories of cookies may impair the functionality of the poko platform, including the ability to log in or access games. Strictly necessary cookies cannot be disabled without preventing use of the platform.
Subject to applicable law, you have the following rights in relation to the personal data poko holds about you. To exercise any of these rights, please contact the poko Data Privacy team using the details in Section 15. poko will respond to all valid requests within thirty (30) days of receipt.
As a poko player, you hold meaningful rights over your personal data. Here is a summary of each.
You may request a copy of the personal data poko holds about you. We will provide this in a clear, machine-readable format within 30 days of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
In certain circumstances, you may request deletion of your personal data. This right is subject to legal retention obligations that may override deletion requests.
You may request that poko restricts the processing of your personal data in specific circumstances, such as while the accuracy of data is being contested.
Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your data to transfer to another service.
You may object to processing carried out on the basis of legitimate interests, or withdraw consent for marketing communications at any time through your account settings.
The poko platform is strictly intended for adults aged 18 years and above. poko does not knowingly collect personal data from any person under the age of 18. Registration on the poko platform by minors is strictly prohibited, and poko employs age verification measures at the point of account registration and during the KYC process to enforce this restriction.
If poko becomes aware that personal data has been collected from a person under the age of 18 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on the poko platform, please contact the support team immediately at [email protected].
The poko platform serves Players primarily based in Bangladesh. However, some of the third-party service providers engaged by poko — including cloud hosting providers, game studios, and payment infrastructure partners — may process data in jurisdictions outside Bangladesh. Where such international transfers occur, poko ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Bangladesh.
Safeguards for international transfers may include contractual clauses binding the recipient to data protection standards, adequacy assessments confirming that the destination jurisdiction provides a comparable level of data protection, or other legally recognised transfer mechanisms applicable under the laws of Bangladesh.
By using the poko platform, you acknowledge that your data may be transferred to, stored in, and processed in countries outside Bangladesh for the purposes described in this Privacy Policy, subject at all times to the safeguards described above.
poko may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our services. The "Last Updated" date at the top of this document will be revised whenever a change is made.
For material changes — those that substantively affect how poko collects or uses your personal data, or that alter your rights as a data subject — poko will provide advance notice via the email address registered to your poko account at least seven (7) days before the changes take effect, where reasonably practicable.
Your continued use of the poko platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms. If you do not accept the updated policy, you must discontinue use of the platform and may request account closure by contacting [email protected].
We encourage you to review this Privacy Policy periodically so that you remain informed about how poko protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by poko, please contact the poko Data Privacy team using the details below. All response times are expressed in Bangladesh Standard Time (BST, UTC+6).
When submitting a data subject rights request, please provide sufficient information to allow poko to verify your identity before processing the request. This is necessary to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party.
A snapshot of the protections built into every layer of the poko platform.
All data exchanged between your device and poko is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest, ensuring your information is never exposed in plain text.
poko has a firm policy against selling, renting, or trading your personal data to third-party advertisers or data brokers. Your information is used solely to operate the platform and improve your experience.
Identity verification at poko uses industry-standard document checks and liveness detection to ensure that every account belongs to a real, eligible adult. This protects both players and the integrity of the platform.
Payment data for bKash, Nagad, Rocket, and Upay transactions is handled exclusively by certified payment processors. poko does not store your full mobile wallet credentials on our servers.
Usage and gameplay data is monitored not just for fraud — but to identify players who may be at risk from problem gambling. poko uses this data proactively to reach out and offer support where needed.
The poko Data Privacy team is reachable 24/7 via live chat and email. Any data subject rights request — access, erasure, portability, or objection — is acknowledged within 48 hours and resolved within 30 days.
Now that you understand how poko protects your data, discover everything the platform has to offer — from live cricket betting and classic slots to a world-class casino lobby powered by top-tier providers.
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