poko Frequently Asked Questions

poko requires standard KYC documents to verify your identity before processing withdrawals. Accepted documents include a valid National ID Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Verification is typically completed within 24 hours of submission.

No — poko strictly allows one account per person, per household, and per device. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you have forgotten your login details, use the password reset function rather than opening a new account.

If you are unable to log in to poko, first use the "Forgot Password" link on the login page to reset your credentials via email or SMS. If the problem persists, your account may have been temporarily locked after multiple failed attempts — in that case, contact our support team via live chat or email at [email protected] and a specialist will assist you within minutes.

You can permanently close your poko account at any time by contacting our support team via live chat or email. Account closure takes effect immediately. Any remaining balance in your account at the time of closure will be refunded to your registered payment method within 3–5 business days. If your reason for closure is related to problem gambling, we encourage you to consider self-exclusion first.

To deposit via bKash on poko, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter your desired deposit amount and follow the on-screen instructions to complete the payment from your bKash app or USSD menu. Deposits via bKash are processed instantly and credited to your poko balance in real time. The minimum deposit via bKash is ৳200.

Yes, poko fully supports both deposits and withdrawals via Nagad. Nagad deposits are credited instantly, while withdrawals are typically processed within 30 minutes during business hours. The minimum deposit via Nagad is ৳200 and the minimum withdrawal is ৳500. There are no additional fees charged by poko for Nagad transactions, though standard Nagad service charges may apply.

Yes, Dutch-Bangla Bank's Rocket mobile banking service is a supported deposit and withdrawal method on poko. Select Rocket from the Cashier page, enter your Rocket number and the amount you wish to transfer, then authorise the payment via your Rocket PIN. Deposits are credited instantly. For withdrawals to Rocket, please allow up to one hour for processing.

The minimum withdrawal amount on poko is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to Bangladeshi accounts at institutions such as Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. Crypto withdrawals have a minimum equivalent to approximately ৳2,000 in BDT, depending on the asset and network conditions.

Most withdrawals on poko are processed within 30 minutes to 2 hours for verified accounts. Mobile banking withdrawals via bKash, Nagad, and Rocket are typically the fastest. Bank transfers may take 1–3 business days depending on the receiving institution. Withdrawal requests submitted on Bangladeshi public holidays may experience a slight delay. Ensuring your KYC verification is complete will prevent any hold on your withdrawal.

poko does not charge any internal fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. For crypto transactions, blockchain network fees (gas fees) are borne by the player. Always check your payment method's fee schedule before initiating a transaction.

To bet on cricket on poko, navigate to the Cricket section from the top menu, browse available matches, and click on the event you want to wager on. Select your market — match winner, top batsman, total runs, over/under, and more — enter your stake in BDT, and confirm the bet. poko covers BPL, IPL, T20 World Cup, ODI series, and Test matches involving the Bangladesh Tigers and other international teams.

poko offers a large library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue covers classic three-reel slots, video slots with multi-payline features, progressive jackpot slots, and crash-style games. You can browse the full selection via the Slots page from the main navigation. All games are mobile-compatible and playable directly in your browser.

poko uses industry-standard SSL encryption to protect all player data and financial transactions. Our games are supplied by certified third-party providers whose RNG (Random Number Generator) software is independently tested for fairness. We do not manipulate game outcomes. Players can review game RTP (Return to Player) percentages in the individual game information panels within the platform.

Yes — poko is fully optimised for mobile play on both Android and iOS devices. You can access the complete platform through your mobile browser at poko.today without needing to download a separate app. The mobile interface is responsive and touch-friendly, covering sports betting, live casino, slots, and all account management functions including deposits, withdrawals, and responsible gaming tools.

RTP (Return to Player) percentages vary by game and provider. Most slots available on poko have an RTP between 94% and 97%, with some titles from Pragmatic Play and NetEnt reaching as high as 97.3%. The specific RTP for each game is displayed in the game's information or paytable section. Higher RTP means a higher theoretical return over a large number of spins — it is not a guarantee of winnings in any individual session.

poko offers a welcome bonus to newly registered players in Bangladesh on their first qualifying deposit. Bonus terms — including the matching percentage, minimum deposit, maximum bonus cap, and wagering requirements — are detailed on the Promotions page of the platform. Always read the full terms before claiming any bonus, as wagering requirements must be met before bonus-derived winnings can be withdrawn.

A wagering requirement is a multiplier that specifies how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in total bets before the bonus converts to withdrawable cash. Different game types on poko may contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less.

Yes, poko rewards active players through an ongoing loyalty programme. As you play and wager across sports betting and casino games, you accumulate loyalty points that can be redeemed for bonus credits or cashback. Higher activity levels unlock VIP tiers with benefits such as personal account managers, faster withdrawal processing, higher deposit and withdrawal limits, and exclusive promotional offers tailored to Bangladeshi players.

Some poko bonuses are specifically designated for sports betting — including cricket — while others apply only to casino games. Each promotion clearly states which game categories are eligible. Sports betting bonuses on poko typically come with minimum odds requirements per bet (for example, odds of 1.50 or higher) in order for the wager to count toward wagering requirements. Always check the specific bonus terms on the Promotions page.

poko operates as an online entertainment platform and makes no specific claims regarding local licensing in Bangladesh. Players are responsible for understanding and complying with the laws applicable in their jurisdiction. poko provides a safe, SSL-encrypted environment with fair-play certified games, responsible gaming tools, and transparent terms. We encourage all players to review the relevant regulations in their area before registering.

You must be at least 18 years old to register and play on poko. This is a strict requirement with no exceptions. During the KYC verification process, poko checks identity documents to confirm age. Any account found to belong to a person under 18 will be permanently closed immediately and any deposits will be refunded. poko takes its responsibility to prevent underage gambling extremely seriously.

To self-exclude from poko, contact our support team via live chat or email at [email protected] and request a self-exclusion. You will need to specify a duration — a minimum of six months up to five years. Once activated, your account is immediately suspended, all marketing communications stop, and the exclusion cannot be reversed before the chosen term expires. Self-exclusion is our strongest responsible gaming tool and is available to all players at no cost.

Deposit limits on poko can be set from your Account Settings under the Responsible Gaming section. You can choose a daily, weekly, or monthly cap in BDT. Once a limit is active, no further deposits above that threshold are accepted for the chosen period. Reductions to your deposit limit take effect immediately. Increases require a mandatory 24-hour cooling-off period before they become active, giving you time to reconsider.

poko customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via the live chat feature on the platform, where response times are typically under five minutes. You can also email us at [email protected] for non-urgent queries. All support communications are in English. For responsible gaming requests — such as self-exclusion or deposit limits — our specialist team prioritises these above all other queries.