Gambling should be entertaining, not harmful. poko is committed to giving every Bangladeshi player the tools, knowledge, and support they need to play safely and stay in control.
poko is an adults-only platform. Players must be 18 years of age or older to register, deposit, and wager. We enforce age verification at the point of registration and during the KYC process. If you are under 18, please leave this site immediately.
At poko, we believe that every player in Bangladesh deserves a gambling experience that is fun, fair, and free from harm. Responsible gaming is not just a legal obligation — it is a core value that shapes how we design our platform, train our support team, and interact with our players every single day.
Gambling, when approached with a clear head and defined limits, can be an enjoyable form of entertainment. The excitement of a BPL cricket match betting line, the thrill of spinning a slots reel, or the strategy of a live casino table are all experiences meant to add enjoyment to your leisure time — not to serve as a source of income, a way to escape problems, or a compulsion you feel unable to control.
We understand that for a small number of players, gambling can shift from harmless entertainment into something more difficult to manage. poko takes this seriously. That is why we have built a comprehensive set of responsible gaming tools directly into the platform, made support accessible around the clock, and trained our team to identify and respond to signs of problem gambling with care and without judgment.
Whether you are a casual player enjoying weekend cricket bets or a regular casino enthusiast, the guidance on this page is for you. Taking a few minutes to understand the tools available at poko could make a meaningful difference to your long-term enjoyment of the platform.
Decide in advance how much you are prepared to spend during a session. Treat this as the cost of entertainment — not as an investment you expect to recover.
Long sessions can cloud judgment and increase the risk of impulsive decisions. Use poko's session time-out tools or simply set an alarm on your phone before you start.
A losing run is a normal part of gambling. Increasing bet sizes or extending a session to recover losses is one of the most common pathways to problem gambling.
Step away from the platform regularly. Short breaks help you reassess your state of mind, your budget, and whether you are still playing for enjoyment.
Gambling should be one of many leisure activities in your life — not the primary one. Maintain social connections and hobbies outside the platform.
poko provides a full suite of player-protection tools. Here is an overview of each feature and why it matters.
Set a daily, weekly, or monthly cap on how much you can deposit into your poko account. Once a limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increasing it requires a mandatory cooling-off period.
Set a maximum session duration after which poko will automatically log you out, regardless of your current activity. You will receive a notification as your limit approaches. This tool is particularly useful for players who find extended sessions difficult to leave voluntarily.
Take a short break from the platform — from 24 hours up to 6 weeks — without permanently closing your account. During a cool-off period, your account is suspended and you will not receive any marketing communications from poko.
If you feel that gambling has become a serious problem, you can request a full self-exclusion from poko. This closes your account for a minimum period of six months and up to five years. Self-exclusion cannot be reversed before the elected term expires. This is our most powerful responsible gaming safeguard.
In addition to deposit limits, poko allows you to set a cap on the maximum net loss you can sustain in a given period. Once you reach your loss limit, the system will suspend betting activity until the next period begins, protecting your overall bankroll.
Marketing messages and bonus promotions can encourage additional spending that may not align with your responsible gaming goals. Players can opt out of all promotional communications at any time through their account settings, without affecting access to the platform.
Step-by-step guidance on activating each responsible gaming feature from within your poko account.
Deposit limits can be configured at any time from your account dashboard. They apply to all payment methods including bKash, Nagad, Rocket, and crypto.
Self-exclusion is our strongest intervention. It is recommended for players who feel they have lost control of their gambling habits and need a meaningful enforced break.
Session time-outs allow you to pre-set a maximum playing duration so the platform automatically ends your session when your limit is reached.
A cool-off period temporarily suspends your account without permanent consequences — ideal if you want a short pause to reassess your habits.
Recognising the early signs of problem gambling is the first step toward getting help. Be honest with yourself if any of the following apply.
Take a moment to reflect honestly on the following questions. If you answer "yes" to several of these, consider activating one or more of poko's responsible gaming tools or contacting our support team.
Do you gamble with money that you should be using for household expenses, rent, food, or bills?
Have you ever borrowed money from family, friends, or financial institutions specifically to gamble?
Do you feel a compelling urge to keep gambling until you have spent all of your available funds?
Have you tried to stop gambling or cut back, and found it difficult or impossible to stick to that decision?
Has gambling caused significant arguments, tension, or distance in your personal relationships?
Do you feel that gambling is the main way you cope with negative emotions, boredom, or stress?
Our responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to activate a self-exclusion, set deposit limits, or simply talk through your concerns, we are here — without judgment and without delay.
Response time for responsible gaming requests: under 5 minutes via live chat; within 2 hours via email.
Contact us by email (plain text — not a clickable link):
[email protected]poko is strictly an 18+ platform. We take our responsibility to prevent underage access to gambling services extremely seriously. Every account registration requires age verification, and our KYC process confirms identity documents before any real-money play is permitted.
If you share a device — a phone, tablet, or computer — with children or younger family members, we strongly recommend using third-party parental control software to restrict access to gambling websites. Such tools can be configured to block specific categories of websites, including online casinos and betting platforms, on any device in your household.
If you suspect that a minor has created an account on poko or has accessed the platform in any capacity, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. Any account found to belong to a person under 18 will be permanently closed and all funds returned in accordance with our terms.
Use built-in OS parental controls (Windows Family Safety, macOS Screen Time) or third-party software to block gambling site categories on desktop computers.
Android and iOS both offer parental control settings and app restriction features. Many mobile network providers in Bangladesh also offer content filtering services.
Configure your home router's DNS settings or parental control features to block gambling sites across all devices connected to your household Wi-Fi network.
Be aware that private or incognito browsing modes may bypass some parental controls. Discuss safe online behaviour with young people in your household regularly.
Beyond providing tools, poko makes active operational commitments to responsible gaming across every area of our platform.
poko's marketing systems are configured to automatically suppress promotional communications to players who have activated responsible gaming tools, are in a cool-off period, or have been flagged by our monitoring systems as potentially at risk.
Our platform continuously monitors for indicators of problem gambling — sudden increases in bet size, extended sessions, and loss-chasing patterns. When triggers are detected, our team reaches out proactively to check in with the player.
Every member of the poko support team receives responsible gaming training. Our specialists know how to handle sensitive conversations, escalate concerns appropriately, and guide players toward the help they need without judgment.
Players can enable periodic on-screen notifications that display session duration and net financial position during play. These reality checks help players maintain awareness of time spent and money wagered in real time.
Every player can download a complete history of their deposits, withdrawals, wagers, and game sessions at any time. Reviewing your own data is one of the most powerful ways to make informed decisions about your gambling behaviour.
Any player can permanently close their poko account at any time, for any reason, with immediate effect. There is no cooling-off period for account closure requests made by the player themselves. All remaining balance is returned via the original payment method.
The best gambling session is one you are fully in control of. Explore poko's games, sports betting, and casino lobby — and remember that our support team is always one message away if you need help.
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